Skip to main content

Review general chat history

Who this is for: Counsellors Time: 2-5 minutes You'll need: Access to the student's profile page

What this does​

Use the General Chat tab to review a student's past open-ended chat sessions with Addie.

Before you begin​

  • Open the student from your Students list.
  • Open the student's profile page.

Steps​

1. Open the student's profile​

Go to Students and select the student you want to review.

2. Select General Chat​

On the student profile page, select General Chat.

3. Review the session list​

Use the session list to see the student's chat history.

For each session, you can see:

  • the session name
  • whether it was standard chat or General Chat (SMS)
  • message count
  • when the last message was sent
  • when the session started

4. Open a session​

Select the session you want to review.

Addie opens the full message history in a dialog.

5. Look for patterns or follow-up needs​

Review the messages for themes, questions, concerns, or repeated topics.

This is useful when you want to prepare for outreach or understand what the student has been thinking about outside assigned conversations.

6. Ask follow-up questions if needed​

If you want more help interpreting the student's activity, use the right-side Addie chat panel on the profile page.

What happens next​

  • You can open another session from the same list.
  • You can switch to Conversations if you want to compare assigned work with open-ended chat.
  • You can use what you learn to plan your next student follow-up.

If something looks wrong​

You see No General Chat History​

  • This student may not have had any general chat sessions yet.
  • Check Conversations for assigned work instead.

A session opens but looks incomplete​

  • Wait a moment for the messages to load.
  • Close the dialog and open the session again.

You want to ask about one specific session​

  • Open the session first.
  • Then use the profile chat panel to ask Addie a focused follow-up question.
  • Review a student
  • Chat about a student profile
  • Review teacher comments